Council Tax bills FAQs

Following work to recover the Council Tax system and data, our team is now working hard to process the backlog of work that has been received since October 2020.

We would like to thank you in advance for your continued patience while our teams work to complete the recovery work.

To allow the team to continue this work as quickly as possible we are asking that, where possible, you avoid contacting the team to chase up correspondence you have sent to us and that you use the online forms where possible to provide any information you need to send to us. We will contact you as soon as your request has been processed.

What to do next

Check your bill

To check how much council tax is payable on your property, according to the band shown on the bill, or see the information leaflet enclosed with the bill which sets out the full amount due according to the band of the property, before any discounts, exemptions or council tax reduction are applied.

The calculation of the full amount due before any reductions is correct and is based on the budget requirements for Hackney, adult social care and the Greater London Authority for the 2021-22 year.


If any part of your bill is incorrect, or you have not received a bill, please follow the FAQ guidance below. We will send a replacement bill as soon as possible.

Page updated on: 16 March 2022

Council tax contact line


Opening times

  • Mon to Fri 9am to 5pm


Save time by reporting a change of address or applying for discounts or exemptions now. If you think your bill is wrong or have any other queries, use our enquiry form. 

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