Council Tax bills FAQs

See Apply for a Council Tax discount or exemption.

If you have written to us or completed an online form you do not need to do so again.

We will make the changes as soon as possible and send a response or amended bill.

Please contact the benefits helpline on 020 8356 3399 for advice.

If you have moved in recently but not completed a change of address form please complete the form and select Council Tax from the list of services.

If there has been a change in residents and this is not shown on the bill please complete the change of occupier form.

The bill states ‘Instalments’ but I want to pay by Direct Debit. Direct Debit is the easiest way to pay your Council Tax. Pick a payment date that suits you (1, 14, 21 or 28 of the month) and your payment is automatically debited from your account each month.

Sign up for Direct Debit

We will adjust your payment method and send you a new bill to confirm.

Please complete the arrangement request form.

If you have moved in recently but not yet received a new bill in your own name, please complete a change of address form to register and claim your discount at the same time.

If your circumstances have changed recently and the property should be exempt, but you have not received an Exemption Notice, please complete a discount and exemptions form.

Please call us on 020 8356 3154 to discuss a balance from last year.

You will normally be sent a refund within 14 calendar days.

If you have not already done so, complete the refund form.

See text messages and emails to check if a message is from Hackney.