Council Tax bills FAQs
The calculation of the full amount due before any reductions is correct and is based on the budget requirements for Hackney, adult social care and the Greater London Authority for the 2025 to 2026 year.
If any part of your bill is incorrect, or you have not received a bill, follow the FAQ guidance below. We will send a replacement bill as soon as possible.
I want to check my Council Tax account
How do I apply for a Council Tax discount or exemption?
I have contacted the Council already but have not received a reply
The bill is too much because my Council Tax reduction is wrong
The name on the bill is wrong
My payment method is wrong
I can’t afford the amount requested
No discount is shown on the bill
The property should be exempt
I want to check my balance from last year’s bill
My bill shows a credit. When will I be refunded?
I have received a text message/email is it genuine?
Page updated on: 12 March 2025
Council Tax contact line
Telephone
Opening times
- Monday, Tuesday, Thursday, Friday – 9am to 5pm (telephone)
- Wednesday – 9am to 4pm (telephone)
Notes
At busy times you may be waiting as long as 30 minutes or more on the telephone.
To help our telephone staff concentrate on helping those less able to use the internet, check for the answer to your question on our website or contact us using the online forms.
You can save time by reporting a change of address or applying for discounts or exemptions. If you think your bill is wrong or have any other queries, use our enquiry form.