Tell us about your experience of children and families service

Share your feedback to help us improve children and families service.

Tell us how we’re doing

We value your opinion on how we can make children and families service better.

You can share feedback on the service you’ve received or your ideas for improvement by emailing cfsfeedback@hackney.gov.uk.

We won’t reply to you, but we will review your feedback and take it seriously.

Who we share your feedback with

We’ll share your feedback with:

• the team you’re working with (including managers in that team)
• the Quality Assurance and Improvement Team (this is the team that makes sure we’re providing a good service)

We might also share feedback more widely to help us improve our service. Before we share it, we’ll remove information like your name, age or contact details, so no one will know it’s you. We might share it with:

• other staff in children and families service
• members of the City and Hackney Safeguarding Children Partnership
• the public in documents, such as an overview of what people told us

Share positive feedback

We love to hear when we are doing things well. If you’ve had a positive experience and want to let us know, you can email children.compliments@hackney.gov.uk.

Find out what to do if you’re not satisfied with the service you’ve received

If you’re not satisfied with the service you’ve received and you would like a resolution or a response to your concerns, you can make a complaint.