There are some occasions when our staff phone you to discuss payment. If it is a genuine call they will have all your information to hand and will not require confirmation of details or ask you for any other personal information.
If you have any doubt as to the authenticity of the call, please take the caller's name and extension and contact Hackney Council's switchboard from a different phone to the one you received the call on and ask for that extension number. If you cannot use a different phone, then please wait for half an hour before ringing the Council, this will ensure that the phone line has been cleared and you can definitely get through to the genuine Hackney Council switchboard. You should also check the authenticity of the number by comparing it to what is printed in your local phone book.
Visits to your home
There are some occasions when our staff may visit you in your home. We usually confirm visits to your home by an appointment.
If you are visited by someone claiming to be from Hackney Homes or Hackney Council, please request photo identification. If you are at all in doubt, do not let them into your home, shut the door and contact Hackney Council's switchboard for verification.
Signs to look out for
- if you are being asked for money and put under pressure to act immediately
- you are asked to provide your bank account details
- you are asked to make a purchase to win a prize
- you need to contact a premium rate number
- you receive an unsolicited call
- the business contacting you is reluctant to give their address or contact details