Test and Trace support payment

From 28 September you’re legally required to self isolate if you test positive for covid-19 or if NHS Test and Trace identifies you as having been in contact with someone who’s tested positive.

Self isolating can have an impact on your ability to earn a living, so the government have introduced a financial support scheme to support people on a low income.

If you’re employed or self employed on a low income, and can’t work from home while self isolating, you may be entitled to financial support of £500.


To qualify you must have been notified through NHS Test and Trace and have received a unique 8 digit ID number. To claim the £500 payment you must:

  • be aged over 16
  • be eligible for public funds
  • live in Hackney
  • be employed or self employed
  • be unable to work from home and face losing income as a result
  • receive one of the following qualifying benefits: Universal Credit, Working Tax Credit, income based Employment and Support Allowance, income based Jobseeker’s Allowance, Income Support, housing benefit or pension credit
  • have been told to stay at home and self isolate by NHS Test and Trace on or after 28 September 2020

Discretionary scheme

The Council have introduced a further discretionary scheme that can provide £500 in exceptional circumstances for people who don’t meet the conditions of the national scheme.

This can help if you’re working on a low income but aren’t receiving a relevant qualifying benefit or if you lack recourse to public funds, and will be experience financial hardship if you have to self isolate.

To be considered for our discretionary scheme you must:

  • be aged over 16
  • live in the London Borough of Hackney
  • have been told to stay at home and self isolate by NHS Test and Trace on or after 28 September 2020
  • be employed or self employed on a low income
  • face losing income due to self isolating
  • face financial hardship as a result of self isolating


Do not delay in applying for financial support to help self isolate. If a claim is not made within 14 days of the end of your self isolation period it will not be valid.

In order to apply you will need to provide the following information:

  • your unique eight digit ID number as provided by NHS Test and Trace
  • your National Insurance number
  • a copy of your latest bank statement showing your name
  • proof of employment (eg recent wage slip, employment contract, bank statement issued within the last two months, which clearly shows proof of earnings)
  • proof of self employment (eg recent business bank statement issued within the last two months, most recent set of accounts or evidence of self assessment returns)
  • evidence that you live in Hackney (driver’s licence, utility bill such as gas, electricity, water, home telephone, bank/building society statement, council tax bill)

If you’re applying for the discretionary scheme, we will also need details of your income and household expenses to establish you are in financial hardship.

Please complete the application form and we’ll assess your eligibility for help under the national or discretionary scheme as appropriate:


If you are unable to complete the online form, provide the relevant information, or have further questions please contact us on 020 8356 3111 and we will be able to help you and or help you make a claim over the telephone.


Page updated on: 6 October 2020

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