Report roads, streets and pavement problems

We maintain all council-owned roads, streets and pavements to make sure they are safe and accessible for everyone.

View our highways maintenance policy (PDF 96kb).

 

Report potholes

Potholes can form through repeated wear of the road surface, particularly during harsh weather.

We recently received £31,808 of DfT funding to help address potholes in Hackney.

Report by emailing Highway.Inspectors@hackney.gov.uk.

Report a dangerous pavement or street

Dangers can include:

  • loose paving slabs
  • loose or damaged manhole lids or other utility service covers
  • missing drain covers
  • overhanging vegetation and hedges
  • disintegrated tarmac
  • excessive weeds on busy footways
  • bollards knocked over
  • railings protruding

Report by emailing Highway.Inspectors@hackney.gov.uk.

Report a problem with a sign or street furniture

We install and maintain street name plates and street furniture such as public seating and road signs. Report a damaged/removed sign or piece of street furniture.

Report by emailing Highway.Inspectors@hackney.gov.uk.

Report damaged or stolen paving slabs

Companies who dig up pavements must make sure there is a safe route for pedestrians and other traffic. Companies must also make sure they restore the pavement to a good standard. Tell us if you think a company has not done this. You should also tell us if you have any information about stolen paving slabs.

Report by emailing Highway.Inspectors@hackney.gov.uk.

Report uncut grass verges

The majority of grass verges adjacent to roads are within the public highway and therefore come under our responsibility as Highway Authority.

We cut grass verges to make sure that people can use roads and pavements safely. We cut grass on all council-owned land. We don’t cut grass that is privately owned, on properties or estates not owned by us.

Report uncut grass verges

Tell us about problems with street lights, pedestrian crossings or illuminated bollards.

Report a street lighting problem

Tell us:

  • if the light is out altogether, going on or off, burning all day, intermittent etc.
  • the number on the plate on the column, or the exact location or nearest house number
  • the name of the road

If you are reporting problems with temporary traffic lights, provide relevant contact details where possible.

Page updated on: 14 April 2023

Streetscene

Address

Streetscene
Hackney Service Centre
1 Hillman Street
E8 1DY

Opening times

  • Monday, Tuesday, Thursday, Friday – 9am to 5pm (telephone)
  • Wednesday – 9am to 4pm (telephone)
  • Monday to Friday - 9am to 5pm (visiting hours of the Hackney Service Centre)