What to do if your property is flooded

Who is responsible for dealing with flooding?

Residents and business owners are responsible for protecting their own property from flood water. We recommend you take the time to adequately prepare for potential flooding. For information on how to prepare for long term or immediate flood risk, please see flood warnings and planning.

As a lead local flood authority, The Council has a responsibility to manage the overall flood risk in the borough. This includes clearing drains and gullies, and maintaining a multi agency flood plan.

The responsibility for flooding (preparations, planning, response and recovery) however is more complex, and depends on the nature (location and type) of the flood.

In the event of widespread flooding

In the event of widespread flooding, the Council will take action to support as many residents as possible, in joint partnership with the emergency services and local voluntary sector bodies, from rescue operations to providing emergency shelter for up to the first 48 hours.

Council officers wearing high visibility clothing will be in the area once it’s safe to do so, to offer advice, and support recovery where possible.

I am a flooded Council tenant

  • get to safety by moving upstairs or leaving the property via a dry and safe route
  • if safe to do so, consider moving furniture and furnishings to a high level, or upstairs
  • if you are experiencing sewer flooding, use the Thames Water blockage reporting tool to see what to do next
  • if your home has been flooded by a burst pipe outside of your home, contact Thames Water to report it
  • do not return to your property until advised that it is safe to do so
  • you may find that your utilities have been disconnected for safety reasons, contact the engineers hotline
  • do not eat or drink anything which has been incontact with flood water. If you notice a change to the look, taste or smell of your tap water, contact Thames Water
  • you may need to organise a bulky waste collection
  • contact your insurance company as soon as possible to advise them of the situation – they may require steps to be followed before you can begin cleaning out the property
  • follow Public Health England’s guidance on how to clear up flood damage safely – your insurance company may be able to appoint professionals for this purpose
  • do not return to your property until advised that it is safe to do so
  • you may find that your utilities have been disconnected for safety reasons – contact the utility companies and/or the Engineers Hotline on 0208 356 3691
  • electrical appliances which have been submerged may need to be checked by an electrician prior to use
  • if you are a pet owner, follow the guidance on pets and flooding provided by the Blue Cross – emergency shelters may not accept pets, so try to make arrangements with friends or family

I am a flooded private renter

  • get to safety by moving upstairs or leaving the property via a dry and safe route
  • if safe to do so, consider moving furniture and furnishings to a high level, or upstairs
  • contact your landlord as soon as possible – advice on your rights and the responsibility of your landlord can be found on Citizens Advice
  • contact your insurance company as soon as possible to advise them of the situation – they may require steps to be followed before you can begin cleaning out the property
  • if your property is made uninhabitable, and either your own, or your landlord’s insurance company is unable to provide you with alternative accommodation, you can seek support via the Council’s homelessness service
  • if you are experiencing sewer flooding, use the Thames Water blockage reporting tool to see what to do next
  • if your home has been flooded by a burst pipe outside of your home, contact Thames Water to report it
  • follow Public Health England’s guidance on how to clear up flood damage safely – your insurance company may be able to appoint professionals for this purpose
  • you may need to organise a bulky waste collection
  • do not return to your property until advised that it is safe to do so
  • you may find that your utilities have been disconnected for safety reasons – contact the utility companies as they may need to perform a safety inspection
  • do not eat or drink anything which has been incontact with flood water. If you notice a change to the look, taste or smell of your tap water, contact Thames Water
  • electrical appliances which have been submerged may need to be checked by an electrician prior to use
  • if you are a pet owner, follow the guidance on pets and flooding provided by the Blue Cross – emergency shelters may not accept pets, so try to make arrangements with friends or family

I am a flooded property owner

  • get to safety by moving upstairs or leaving the property via a dry and safe route
  • if safe to do so, consider moving furniture and furnishings to a high level, or upstairs
  • contact your insurance company as soon as possible to advise them of the situation – they may require steps to be followed before you can begin cleaning out your property
  • if you do not have insurance, contact the National Flood Forum for support and advice
  • if your property is made uninhabitable and your insurance company is unable to provide you with alternative accommodation, you can seek support via the Council’s homelessness service
  • if you are experiencing sewer flooding, use the Thames Water blockage reporting tool to see what to do next
  • if you have a damaged pipe which is causing flooding in your home, you will need to find a plumber
  • if your home has been flooded by a burst pipe outside of your home, contact Thames Water to report it
  • follow Public Health England’s guidance on how to clear up flood damage safely – your insurance company may be able to appoint professionals for this purpose
  • you may need to organise a bulky waste collection
  • do not return to your property until advised that it is safe to do so
  • you may find that your utilities have been disconnected for safety reasons – contact the utility companies as they may need to perform a safety inspection
  • if your property is at risk of flooding again, consider improving its physical resilience – the Blue Pages provide a directory of flood products and services
  • do not eat or drink anything which has been incontact with flood water. If you notice a change to the look, taste or smell of your tap water, contact Thames Water
  • electrical appliances which have been submerged may need to be checked by an electrician prior to use
  • if you are a pet owner, follow the guidance on pets and flooding provided by the Blue Cross – emergency shelters may not accept pets, so try to make arrangements with friends or family
Page updated on: 20 August 2021

Emergency Planning and Response Team

Address

Civil Protection Service Emergency Planning and Response Team
Stoke Newington Town Hall
184 Stoke Newington Church Street
N16 0JR

Opening times

  • The Civil Protection Control Centre operates 24 hours a day, 7 days a week