Private tenants and landlords
We’re continuing to provide advice and support to private renters during the coronavirus pandemic. If you’re concerned about the condition of your home or treatment from your landlord, let us know so we can investigate and take any action needed.
We of course need to keep home visits to a minimum at the moment, so we may ask you to send in photos or videos of any issues in your homes rather than inspect ourselves.
Our priority will be to support private renters most at risk, including those self isolating or unwell due to coronavirus.
If you’re having issues with living conditions or poor treatment, contact us using the details on this page.
If you’re at risk of eviction, contact our housing advice service.
On this page:
- Types of tenancy
- Essential steps before you move in
- Essential steps when you move in
- Vetting tenants and landlords/rights
- Better renting
- Harassment and illegal eviction
- Housing advice and homelessness
- Who to contact if things go wrong
- Complaints about poor or substandard private housing
- Houses in multiple occupation (HMOs)
- Private improvements and repairs
- Information for landlords
Always research which type of tenancy you will be agreeing to before signing any contracts with a landlord. Tenants should be aware that at any time, in the periodical phase of their tenancy, they can be evicted by landlords – tenants should bear this in mind when standing up for their rights.
What to look out for before you move in when dealing with letting agents. If you are looking to rent a property, it is important to make an informed decision and not get pushed into a bad deal.
Including deposits, bills, licensing, utilities. Under the law in England and Wales, if you’ve an assured shorthold tenancy (the most common type of private tenancy agreement) that started on or after 6 April 2007, your landlord must put your deposit in a Government-backed protection scheme within 30 days of getting it.
In Hackney we’re committed to supporting private renters and challenging rogue landlords. But we can only use the powers given to us by government – which is why we’ve always pushed for the changes we want to see to make renting in Hackney better.
Privately renting tenants can’t be evicted from their homes without a court order. Landlords must follow strict procedures if they want tenants to leave their property. What to do when tenants feel harassed or being threatened with illegal eviction?
Our housing advice and options service is the first stop for tenants with a housing problem. Because of the shortage of housing in Hackney, we cannot offer a home to everyone, but we can explore solutions with you. If you think you will become homeless, we will try everything to help to stop this happening.
Who to contact at the Council for pest control, trading standards, noise, housing advice, benefits, homelessness and housing standards. Also, which local and national organisations to contact for help and advice.
We can help with complaints about disrepair and poor housing conditions from private tenants and housing association tenants.
If you rent a bedsit, we will make sure that your landlord keeps it in a reasonable condition, provides sufficient cooking, washing and toilet facilities and makes sure it is safe from the risk of fire.
If you are experiencing problems such as rubbish, infestations of rodents and insects or drainage defects, we can also make sure your landlord deals with this.
If you are the owner of a large HMO, you may now require a licence for the property. Contact us to discuss this and find out how to apply for a licence.
Private landlords, property owners and private tenants may be eligible for a home improvements grant. Find out what help is available and the relevant criteria.
Landlord Accreditation Scheme
If you let or manage property in Hackney, give tenants confidence that you are a good landlord or agent by joining the London Landlord Accreditation Scheme (LLAS). It aims to recognise good practice and improve conditions in the private rented sector.
Private renters and landlords survey results
In October, 2014, Housing Quality Network (HQN) undertook an engagement and listening exercise focusing on the nature and future of the borough’s private rented sector.
HQN was asked to look at two issues:
- the potential introduction of discretionary additional licensing for smaller houses in multiple occupation (HMOs) and/or selective licensing for all private rented sector stock
- the development of a wider set of services for Hackney’s private rented sector
At present, although there are many decent landlords and lettings agents who operate to high professional standards, there are also those who are either unaware or headless of their responsibilities. We were told about the very poor conditions that some renters have to tolerate and of the insecurity many feel.
What happens next?
The findings of the survey will now be considered, which will form an important part of the Council’s plans to develop new ways of working and to better understand the private rented sector in Hackney.
Private property compulsory acquisition
What are compulsory purchase and statutory rights?
This is when the government, local council or utility company has the legal right to buy or take rights over your private property if it falls within a public or private construction project such as:
- airport expansions
- housing developments
- electricity pylons and cables
- flood defence works
- sewer, water or gas pipe schemes
- rail or road building projects
Different compulsory purchase or statutory powers are needed to implement the above schemes. For example, water pipes are laid under statutory rights under the Water Industry Act 1991 and a road bypass will have its own compulsory purchase order through the Acquisition of Land Act 1981.
In all cases, the owners and occupiers of the properties to be acquired or affected by the scheme will be served Notices, with differing expiry times. All the schemes provide compensation to owners and occupiers directly affected by the scheme.
If you’re a landlord, you have a legal duty to ensure at least one smoke alarm is installed on every one of your property’s floors that is used for living space. You must also ensure a carbon monoxide alarm is installed in any room that contains a solid fuel burner like a coal fire or wood burning stove.
It’s your responsibility to ensure your smoke and carbon monoxide alarms are in working order at the start of each new tenancy, and you have a legal duty to keep your property safe from fire. People living in rented or shared accommodation are seven times more likely to have a fire than people in private accommodation.
You can get free fire alarms along with information on how to carry out a fire safety risk assessment of your property from the London Fire Brigade.