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Pay for major works

Pay your major works quickly and easily online.

Pay for major works

Payments are due on or before the 1st of each month, unless we have agreed otherwise or you are paying by direct debit.

Please note new major works payment references were issued to customers in August 2018 and begin 229.

Direct debit

Paying by direct debit will ensure your major works charge is paid automatically and securely on time, every time. You can choose the collection date and frequency.

Payment dates: 3rd, 15th and 23rd of each month.

By phone

Use the automated telephone service to make payments 24 hours a day, 7 days a week.

You will need a debit or credit card and your major works account number.

Call 020 8356 5050

By bank

To pay using online banking, please use the details below:

  • bank: Lloyds
  • account number: 00634021
  • sort code: 30-00-02

You must include your major works account number as the reference.

Hackney self-service payment centre

Pay by debit / credit card or cash at the Hackney self-service payment centre.

2 Hillman Street, Hackney, London, E8 1FB Monday to Friday 9am to 5pm.

Problems paying your bills

If you have problems paying major works bills, you can spread the payment using our payment plans or you can apply for a loan.

Find details in the document below.

Independent debt advice

  • Money Advice Service – provides free, unbiased advice to help everyone make the most of their money. Tel: 0300 500 5000
  • Citizens Advice Bureau – provides free independent and confidential advice on legal, financial and other matters. Tel: 0844 499 1195
  • Stepchange – provides free debt advice. Tel: 0800 138 1111

Visit for details of other agencies that can help you or contact us.

Page updated on: 28 January 2020

Leasehold and Right to Buy Service


Hackney Service Centre
1 Hillman Street
E8 1DY


Opening times

  • Mon to Fri, 9am - 5pm