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Major works

From time to time it will be necessary for us to undertake major works to improve or repair the communal and structural parts of your building. These will usually be planned one off works. Examples of major works include:

  • window renewal
  • roof renewal, repair or replacement, including recovering
  • rewiring of landlord’s electrical supply
  • major structural repairs to the block
  • concrete repairs
  • lift renewal
  • major lift repairs
  • door entry installation
  • installation of independent heating systems
  • environmental improvement schemes
  • installation of CCTV systems
  • fire safety
  • replacement water tanks, including relining
  • external painting and repairs

Ways to pay for major works

Pay for major works

If you have problems paying major works bills, you can spread the payment using our payment plans or you can apply for a loan. Find details in the document below.

Major works consultation

When the Council carries out major works to your building or estate you may be required to contribute to the costs, in accordance with the terms of your lease. If your estimated contribution is over £250, we’ll consult you before we decide to carry out major works.

We’ll send you a Section 20 notice of intention, which will provide you with details of the proposed works, the reason for the works, and an estimate of what you will be charged. There will then be a 30 day period for you to send us feedback in the form of written observations (if you wish to do so). It will be the responsibility of the Council, as your landlord, to make the final decision on the proposed works. However, when making the decision we must ‘have regard’ to any written observations received from leaseholders.

Page updated on: 28 June 2019

Service Charge Accounts Team


2nd Floor, Hackney Service Centre
1 Hillman Street
E8 1DY


Opening times

  • Mon to Fri, 9am - 5pm