New leaseholders and freeholders information

We hope you are excited about your move, you enjoy living here and the opportunity it provides to create a community.

This page outlines key pieces of information to help you make the most of your home and the services we provide.

Your lease or transfer is a legal document. Your solicitor should have explained your lease in​ full so that you understand both your responsibilities and​ those of the council. You have entered into certain obligations, such as paying your service charge on time, by becoming a leaseholder or freeholder on an estate. You are trusted to abide by the terms and conditions of your lease or transfer agreement.

You may have queries that are not answered on this page. If so, get in touch so that we can help. Our contact details can be found at the bottom of this page.

 

Your lease

Your lease is a legally binding contract between you and Hackney Council which you freely accepted when you purchased your property.

 

Leaseholder rights and responsibilities

 

Freeholder rights and responsibilities

Our services

We provide a number of services to the building and the estate as the landlord.

Major works and home alterations

Service charges and shared ownership rent

In accordance with your lease you are required to pay your share of the costs we incur for the upkeep and maintenance of your block and/or estate.

Our bill covers the current financial year from April to March of the following year. The bill is estimated and payable in monthly instalments due in advance on the 1st of each month.

Each September you will also receive an audited account for the previous financial year. This may result in a further amount to pay which is due upon demand or a credit in your favour. Where there is a credit this will carry forward on your service charge account and is not refundable.

If you need to discuss payment of your service charges, please contact our Recovery Team on 020 8356 2299.

If you have any questions regarding the items listed in your service charge demand, please contact our service charge accounts team on 020 8356 2299.

See pay your service charge or shared ownership rent to view the different payment methods or to make a payment.

Fire safety

Visit keeping council homes safe for fire safety information and how to access your buildings fire risk assessment.

Page updated on: 22 June 2022

Homeownership Services

Address

Hackney Service Centre
1 Hillman Street
London
E8 1DY

Telephone

  • 020 8356 2299

Email

  • service.charges@hackney.gov.uk

Opening times

  • Mon to Fri, 9am to 5pm