Report a benefits change of circumstances
Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services.
We are temporarily unable to process reports of changes of circumstances.
If you need to make a report, please submit a request and we will process this as soon as we are able to do so.
If you receive housing benefit or council tax reduction and there is a change in any of your personal circumstances, you must let us know as soon as possible.
The types of changes you should tell us about include:
Tax credits changes
The tax credit office regularly reviews the amount of tax credit you receive. Once you receive a letter from them, please contact us, as it may affect your housing benefit or council tax reduction.
If you move home or have a change in address, you must tell us immediately.
Income support/job seekers allowance has stopped
If job seekers allowance (income based) or income support has stopped, then you need to let us know as soon as possible.
You should also provide proof of your new income and any savings you may have.
Changes to your income or savings
If either you, your partner or another household member has a change in income or savings you must notify us of the change. We will require you to provide proof.
Change to your rent
You must tell us if your private rent charges change.
Changes to the people living with you
If you or your partner leave the household, then a new form should be completed by the person remaining in the home. It will be likely that your income will have changed and new proof and details will be required.
If anyone, including a non-dependent or dependent joins or leaves your household, you must inform us and let us know the date of the change. This is also the case if a boarder, tenant, sub-tenant or care leaver moves into or leaves your address.
We may not be able to remove someone from an address without details of their forwarding address and if you are unable to provide a forwarding address you will need to provide an explanation.
Absence from home
You will need to tell us if you or your partner leave Great Britain for a period of 4 weeks or more. Your entitlement to housing benefit will cease if you are absent from the country for over 4 weeks.
If your absence is within Great Britain, you can still be away for up to 13 weeks as long as you intend to return to your home, and have not sublet. However you should still inform us that you will be away.
Tell us of a change as soon as possible
We need to be informed of all changes in your circumstances as soon as possible. If you delay it could lead to an overpayment that you will need to pay back. If you fail to report a change of circumstances within a month of the change, you may lose benefit as a result.
Benefits contact line
- Mon to Fri 9am - 5pm