Coronavirus update: older person’s (and disabled) freedom passes
Temporary changes to the use of an older person’s freedom pass are being put in place to help reduce the risk of crowding on public transport at the busiest travel times, when it would be difficult to maintain safe social distancing.
From 15 June, older person’s freedom pass holders will be unable to travel for free during the morning peak hours. Changes to the ticketing system will mean the passes cannot be used between 4.30am-9am Monday to Friday. Passes will continue to be valid at all other times on weekdays and all day on weekends and Bank Holidays.
These changes will not affect travel for disabled freedom pass holders who can still travel at any time on public transport.
For more information and to keep up to date with these changes please visit the London Councils website.
There’s increased demand for community equipment to support people who have been discharged from hospital to free up beds, due to coronavirus outbreak.
We are asking all Hackney residents to return any equipment that is no longer used or wanted such as:
- hospital beds and mattresses
- chairs and seating
You can help by contacting Millbrook Healthcare Ltd on 0333 241 2510 or firstname.lastname@example.org.
Older persons freedom pass
The freedom pass allows Hackney’s older residents to travel for free on buses, trains and other public transport in London, as well as some national services. For more information visit the eligibility checker.
For residents over 60, a 60+ Oyster card is available from Transport for London, for a £20 one-off fee. It allows free travel on buses, Tube, tram, DLR, London Overground, TfL Rail and most national services in London.
Apply for an older persons freedom pass
You can also collect an application form in person from Hackney Service Centre, 1 Hillman Street, E8 1DY. If you have any questions about the application process call London Councils on 0300 330 1433.
Disabled persons freedom pass
You can apply for a freedom pass if you:
- are blind or partially sighted
- are profoundly or severely deaf
- are without speech
- are disabled, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk
- do not have arms or have a long-term loss of the use of both arms
- have a learning disability that is defined as a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
- applied for the grant of a licence to drive a motor vehicle under Part III of the Road Traffic Act 1988, would have your application refused pursuant to section 92 of the Act (physical fitness) otherwise than on the ground of persistent misuse of drugs or alcohol
You may be asked to attend a mobility assessment, or provide evidence that you are entitled. See disabled persons freedom pass for more information.
Apply for a disabled persons freedom pass
Print and complete the application for disabled person’s freedom pass and return it to The Mobility Unit, Hackney Service Centre, 1 Hillman Street, London E8 1DY.
Confiscated, lost, stolen or damaged freedom passes
There is a £12 charge to replace confiscated, lost, faulty or damaged freedom passes.
If your pass has been confiscated due to misuse, you will need to provide:
- recent proof of address
- proof of identification
- a personal statement / explanation letter outlining how / why the pass was misused and confirming that you are aware that the pass must not be used by other people
Send these documents to: Mobility Team, Hackney Council, Hackney Service Centre, 1 Hillman Street E8 1DY.
If your pass is faulty, the charge will be refunded if on return to London Councils, the tests show the pass doesn’t work.
If your freedom pass has been stolen you will need to send a recent proof of address, contact telephone number and a letter confirming the details and circumstances regarding the incident and crime reference number if you have one, to: Mobility Team, Hackney Council, Hackney Service Centre, 1 Hillman Street E8 1DY.
If you have a crime reference number there will be no replacement charge. Without a crime reference number, the pass will be considered lost and the £12 replacement fee will apply.
Request and pay for a replacement pass
You can also contact London Councils by telephone, email or letter. Cheques or postal orders should be made payable to London Councils.
Telephone: 0300 330 1433
Post: Freedom Pass Replacements, PO Box 6618, Arbroath, DD11 9AT