Festive season opening times and collections

Hackney Service Centre and Contact Centre

  • Wednesday 23 December – open as usual
  • Thursday  24 December – close at 5pm
  • Friday  25 December – closed
  • Saturday 26 December – closed
  • Sunday  27 December – closed
  • Monday  28 December – closed
  • Tuesday 29 December – corporate contact centre (telephone only not webchat) open for adult social care and covid support only
  • Wednesday  30 December – corporate contact centre (telephone only not webchat) open for adult social care and covid support only
  • Thursday 31 December – corporate contact centre (telephone only not webchat) open for adult social care and covid support only
  • Friday  1 January – closed
  • Saturday 2 January – closed
  • Sunday 3 January – closed
  • Monday 4 January   – open as usual

You can pay council bills, report problems, apply for services and find information, including details about parking and library renewals, quickly and easily on this website.

You can also pay council bills by calling 020 8356 5050. Please have your credit or debit card details and reference number available.

For emergencies call 020 8356 3000.

Recycling and waste collections

Monday 21 December – Friday 25 December

Your collections will be one day earlier than usual.

  • Monday 21 December – revised collection day Sunday 20 December
  • Tuesday 22 December – revised collection day Monday 21 December
  • Wednesday 23 December – revised collection day Tuesday 22 December
  • Thursday 24 December – revised collection day Wednesday 23 December
  • Friday 25 December – revised collection day Thursday 24 December

Monday 28 December – Friday 1 January

There will be no changes if your usual collection day is Monday to Thursday. If your usual collection day is Friday, your collection will be one day later than usual.

  • Friday 1 January – revised collection day Saturday 2 January

Christmas tree recycling, collections and drop-offs

See how you can dispose of your Christmas tree.

Registration services

The emergency death out of hours service is for the purpose of same-day burials taking place in England and Wales. For families wishing to take the body abroad, authorisation has to be given by Poplar Coroners, which may take up to four working days.

For customers wishing to access the emergency service, please contact us on 020 8356 3355 or 020 8356 3809 during the specified hours of operation.

For an appointment to register a death please visit register a death.

Please contact us at registrars@hackney.gov.uk or 020 856 3809 for any queries.

Opening times

  • Monday 21 December 2020 – normal hours 9am – 4.30pm
  • Tuesday 22 December 2020 – normal hours 9am – 4.30pm
  • Wednesday 23 December 2020 – normal hours 9am – 4.30pm
  • Thursday 24 December 2020 – normal hours 9am – 4.30pm
  • Friday 25 December 2020 – closed
  • Saturday 26 December 2020  – 9am – 11am (emergency death out of hours service only 020 8356 3355 / 3809)
  • Sunday 27 December 2020 – 9am – 11am (emergency death out of hours service only 020 8356 3355 / 3809)
  • Monday 28 December 2020  – 9am – 12noon (emergency death out of hours service only 020 8356 3355 / 3809)
  • Tuesday 29 December 2020  – normal hours 9am – 4.30pm
  • Wednesday 30 December 2020  – normal hours 9am – 4.30pm
  • Thursday 31 December 2020  – normal hours 9am – 4.30pm
  • Friday 1 January 2021  – 9am – 12noon (emergency death out of hours service only 020 8356 3355 / 3809)
  • Saturday 2 January 2021 – 9am – 11am (emergency death out of hours service only 020 8356 3355 / 3809)
  • Sunday 3 January 2021 – 9am – 11am (emergency death out of hours service only 020 8356 3355 / 3809)
  • Monday 4 January 2021 – normal hours 9am – 4.30pm
  • Tuesday 5 January 2021 – normal hours 9am – 4.30pm

Parking enforcement (on-street and CCTV)

Please call 020 8356 7555 for any parking enforcement issues when the contact centre is closed. Note that this number is also closed on days when there is no enforcement.

CCTV enforcement will be 24/7 throughout the festive period (for example: no entry restrictions, one way, yellow box junction, pedestrian zones and more), except for bus lanes, which will not be enforced on Christmas day.

 

Date On-street CCTV 
Wednesday 23 December Normal enforcement Normal enforcement
Thursday 24 December Normal enforcement until 7 pm Normal enforcement
Friday 25 December No enforcement Normal enforcement except bus lanes
Saturday 26 December No enforcement Normal enforcement
Sunday 27 December No enforcement Normal enforcement
Monday 28 December No enforcement Normal enforcement
Tuesday 29 December Normal enforcement Normal enforcement
Wednesday 30 December Normal enforcement Normal enforcement
Thursday 31 December Normal enforcement until 7 pm Normal enforcement
Friday 1 January No enforcement Normal enforcement
Saturday 2 January Normal enforcement Normal enforcement
Sunday 3 January Normal enforcement Normal enforcement
Monday 4 January Normal enforcement Normal enforcement

Noise complaints

  • Monday 21 December 2020 – normal service
  • Tuesday 22 December 2020 – normal service
  • Wednesday 23 December 2020 – normal service
  • Thursday 24 December 2020 – 6 – 11:59pm
  • Friday 25 December 2020 – no service
  • Saturday 26 December 2020 – no service
  • Sunday 27 December – 6pm – 2am
  • Monday 28 December 2020  – normal service
  • Tuesday 29 December 2020  – normal service
  • Wednesday 30 December 2020  – normal service
  • Thursday 31 December 2020 –  6pm – 2am
  • Friday 1 January 2021 – no service
  • Saturday 2 January 2021 – 9pm – 2am
  • Sunday 3 January 2021 – 6pm – 2am

Hackney libraries

Hackney Museum

  • Wednesday 23 December 2020 – normal opening hours
  • Thursday 24 December 2020 – closed
  • Friday 25 December 2020 – closed
  • Saturday 26 December 2020  – closed
  • Monday 28 December 2020  – closed
  • Tuesday 29 December 2020  – closed
  • Wednesday 30 December 2020  – closed
  • Thursday 31 December 2020  – closed
  • Friday 1 January 2021  – closed
  • Saturday 2 January 2021 – closed
  • Sunday 3 January 2021 – closed
  • Monday 4 January 2021 – closed
  • Tuesday 5 January 2021 – normal hours resume

Leisure centres

Opening times for the festive period.

Housing repairs

  • 30 December – open 9am to 4pm for normal repairs. The OOH service will only be able to assist with emergencies outside of these times
  • 31 December – emergency calls only
Page updated on: 29 December 2020