Festive season opening times and collections

Hackney Service Centre and Contact Centre

  • Thursday 23 December – business as usual
  • Friday  24 December – corporate contact centre 9am – 5pm, repair call centres 8am – 5pm, Hackney Service Centre 9am – 4pm, social care and Covid support 9am – 4pm, local contact tracing 9am – 5pm
  • Saturday 25 December – closed
  • Sunday 26 December – local contact tracing Only – 9.30 – 6pm
  • Monday 27 December – local contact tracing Only – 9.30 – 6pm
  • Tuesday 28 December – local contact tracing Only – 9.30 – 6pm
  • Wednesday 29 December – repair call centres 9am – 4pm, social care and Covid support 9am – 4pm, local contact tracing 9am – 8pm
  • Thursday 30 December – repair call centres 9am – 4pm, social care and Covid support 9am – 4pm, local contact tracing 9am – 8pm
  • Friday 31 December – repair call centres 9am – 4pm, social care and Covid support 9am – 4pm, local contact tracing 9am – 5pm
  • Saturday 1 January – local contact tracing Only – 9.30 – 6pm
  • Sunday 2 January – local contact tracing only – 9.30 – 6pm
  • Monday 3 January – local contact tracing only – 9.30 – 6pm
  • Tuesday 4 January  – business as usual

Please note Hackney Service Centre will be closed from 25 December 2021 and reopen at 9am on 4 January 2022.

You can pay council bills, report problems, apply for services and find information, including details about parking and library renewals, quickly and easily on this website.

You can also pay council bills by calling 020 8356 5050. Please have your credit or debit card details and reference number available.

For emergencies call 020 8356 3000.

Recycling and waste collections

Collections will take place one day later than normal if your collection day is Monday to Thursday. If your usual collection day is Friday, your collection will be two days later than usual.

Please move your bins and green sacks to the edge of your property by 6am on your collection day.

  • Monday 27 December – Tuesday 28 December
  • Tuesday 28 December – Wednesday 29 December
  • Wednesday 29 December – Thursday 30 December
  • Thursday 30 December – Friday 31 December
  • Friday 31 December – Sunday 2 January

Normal collections will resume from Monday 3 January.

Christmas tree recycling, collections and drop-offs

See how you can dispose of your Christmas tree.

Registration services

The emergency death out of hours service is for the purpose of same-day burials taking place in England and Wales. For families wishing to take the body abroad, authorisation has to be given by Poplar Coroners, which may take up to 4 working days.

For customers wishing to access the emergency service, please contact us on 020 8356 3355 or 020 8356 3809 during the specified hours of operation.

Death registrations are by telephone only. Visit register a death for more information.

Please contact us at registrars@hackney.gov.uk or 020 856 3809 for any queries.

Opening times

  • Monday 20 December – normal working hours 9am – 4:30pm
  • Tuesday 21 December  – normal working hours 9am – 4:30pm
  • Wednesday 22 December – normal working hours 9am – 4:30pm
  • Thursday 23 December – normal working hours 9am – 4:30pm
  • Friday 24 December – reduced working hours 9am – 1pm
  • Saturday 25 December –  closed, no service
  • Sunday 26 December – emergency death out of hours service only (020 8356 3355 / 020 8356 3809) 9-11am
  • Monday 27 December – emergency death out of hours service only (020 8356 3355 / 020 8356 3809) 9-11am
  • Tuesday 28 December – emergency death out of hours service only (020 8356 3355 / 020 8356 3809) 9-11am
  • Wednesday 29 December – normal working hours 9am – 4:30pm
  • Thursday 30 December – normal working hours 9am – 4:30pm
  • Friday 31 December – reduced working hours 9am – 1pm
  • Saturday 1 January – emergency death out of hours service only (020 8356 3355 / 020 8356 3809) 9-11am
  • Sunday 2 January – emergency death out of hours service only (020 8356 3355 / 020 8356 3809) 9-11am
  • Monday 3 January 2022 – emergency death out of hours service only (020 8356 3355 / 020 8356 3809) 9-11am

Parking enforcement (on-street and CCTV)

Please call 020 8356 7555 for any parking enforcement issues when the contact centre is closed. Note that this number is also closed on days when there is no enforcement.

CCTV enforcement will be 24/7 throughout the festive period (for example: no entry restrictions, one way, yellow box junction, pedestrian zones and more), except for bus lanes, which will not be enforced on Christmas day.

 

Date On-street CCTV
Thursday 23 December Normal enforcement Normal enforcement
Friday 24 December Normal enforcement until 7 pm Normal enforcement
Saturday 25 December No enforcement Normal enforcement except bus lanes
Sunday 26 December No enforcement Normal enforcement
Monday 27 December No enforcement Normal enforcement
Tuesday 28 December No enforcement Normal enforcement
Wednesday 29 December Normal enforcement Normal enforcement
Thursday 30 December Normal enforcement Normal enforcement
Friday 31 December Normal enforcement until 7 pm Normal enforcement
Saturday 1 January No enforcement Normal enforcement
Sunday 2 January Normal enforcement Normal enforcement
Monday 3 January Normal Bank Holiday enforcement Normal enforcement
Tuesday 4 January Normal enforcement Normal enforcement

Noise complaints

  • Friday 24 December – 6.30-11pm
  • Saturday 25 December – no service
  • Sunday 26 December – no service
  • Monday 27 December – no service
  • Tuesday 28 December – no service
  • Wednesday 29 December – no service
  • Thursday 30 December – 6.30pm-2am
  • Friday 31 December – 9pm-2am
  • Saturday 1 January – no service
  • Sunday 2 January – 6.30pm-2am

Hackney libraries

  • Friday 24 December – closed
  • Saturday 25 December – closed
  • Sunday 26 December – closed
  • Monday 27 December – closed
  • Tuesday 28 December – closed
  • Wednesday 29 December – closed
  • Thursday 30 December – closed
  • Friday 31 December – closed
  • Saturday 1 December – closed
  • Sunday 2 January – closed
  • Monday 3 January – closed
  • Tuesday 4 January – open as normal

Clapton Library closed Thursday 23 December.

Woodberry Down Library closes 1pm Tuesday 21 December and reopens Tuesday 4 January.

Hackney Museum

  • Closed 24 December 2021 – 3rd January 2022
  • Tuesday 4 January 9.30am – open as usual

Leisure centres

Opening times for the festive period.

Page updated on: 22 December 2021