Our customer service performance
Between 16 August and 29 August 2021, we answered:
- 21,072 calls across our services
- 836 enquiries via webchat
- 1,760 emails
70% of residents said they were satisfied after their call. Our target is 92%.
We resolved 66% of all enquiries straight away. Our target is 82%.
Satisfaction and resolution scores across services between 16 and 29 August 2021
|% satisfaction score||% enquiries we resolved straight away|
|Revenues and benefits||84||59|
|Waste and recycling||76||81|
Our phone lines were busiest on Monday between 10am – 2pm. They were quietest on Wednesday and Friday between 8am – 10am.
Find out more on our performance dashboard. This dashboard uses Google Data Studio which is not fully accessible.