Coronavirus – community support

How you can help now


The recruitment of volunteers has now closed. Thank you to everyone that volunteered to help.

For further information about volunteering visit VC Hackney.


If you wish to make a financial contribution, you can donate to Hackney Foodbank, which urgently needs donations.

Hackney Giving has launched a fundraising appeal for a coronavirus response fund. Run by Hackney CVS, the fund will provide grants to small, local organisations that are caring for our residents. 

Look out for others

Keep an eye on your neighbours and people you know, who may need help and support. Stay in touch by phone and online to limit contact.


We want our vulnerable people, such as those with learning disabilities, to stay safe and well. Many of them will need support to do this. We have put together some information to help including easy read information.

Get help and support

If you or someone you know would like assistance from a volunteer, please complete this form.

Ask for help

You can also report that you or someone you know needs help by phoning 020 8356 3111 (8am-5pm Monday-Friday).

For further information about accessing support visit VC Hackney.

Find support services map

The find support services map shows organisations that are open but providing an online or phone alternative to their usual activities in response to coronavirus (COVID-19).

Keep safe

If you are part of an informal local social media group that is self-organising to coordinate support, please follow the guidelines for safe volunteering and helping.

Whilst carrying out any local volunteer activities, such as helping your neighbours who are self-isolating with everyday tasks, please continue to abide by the social distancing guidelines:

  • remain two metres away from the person who is in isolation at all times. You can leave any food or goods that you have collected for your neighbour on the doorstep, and communicate over the phone or by sending a message
  • do not carry out tasks in groups, and ensure that you are abiding by the two metre rule when out and about
  • try not to carry out too many tasks in one go, to limit your contact with other people. For example, try to ensure that you’re only visiting the local shop once a day, if possible
  • check if a certain task can be done from home. For example, many pharmacies provide free deliveries of prescription medication. You could order a delivery on behalf of your neighbour, if they do not have access to the internet or are unsure of how to do this themselves. Please note that it’s best to place prescription delivery orders 5-10 days before you need the medication to arrive, due to delivery times
  • do not carry out any deliveries or tasks if you are feeling unwell. If you have a fever, or a new continuous cough, you should follow Public Health England guidelines and self-isolate

Watch out for coronavirus scams

View help and advice on avoiding coronavirus-related scams

What we have done

The Council and Volunteer Centre Hackney (VC Hackney) have been working closely to develop a volunteering hub, which will provide assistance to communities across our borough in both the long and short term. As part of this, we have:

  • set up a volunteering and community task group to link up with Hackney’s Humanitarian Assistance Group
  • set up a programme with Hackney’s established community and voluntary sector to make sure that Hackney’s hundreds of trained and DBS checked volunteers are being deployed where they are most needed
  • lifted restrictions from voluntary groups on how they spend the grants we allocate them

What we are doing

Hackney’s Volunteering Hub forms part of the borough’s wider community support offer, which includes:

  • working closely with Hackney’s Food Poverty Justice Alliance to develop their support and make sure they are ready for the challenging weeks ahead
  • setting up a dedicated phone-line for those who are vulnerable and need help, especially those who do not have easy access to online support
  • building a network of trusted neighbourhood institutions, such as community centres, and provide these groups with advice and guidance to help them run local schemes to reach residents who are isolated
  • providing support for those who have been affected by the economic impacts of the Coronavirus, such as those who have lost jobs or are unable to go to work, or local business owners
  • ensuring that provisions are put in place to make sure that no one is struggling with food poverty

Hackney Council for Voluntary Service (HCVS)

HCVS have published a range of information and guidance around the coronavirus.

Page updated on: 7 May 2020