Coronavirus information and support

Wash hands

Keep washing your hands regularly.

Cover face

Wear a face covering in enclosed spaces.

Make space

Stay at least 2 metres apart – or 1 metre with a face covering or other precautions.

The Government is changing some social contact restrictions for a short period of time.

View the guidance

Coronavirus symptoms are:

• a new continuous cough
• a high temperature or fever (37.8 or above)
• a loss or change to your sense of smell or taste

Book a test

You can also call 119.

In Hackney there are a number of testing sites:

• Dalston, Bentley Road Car Park, N1 4BZ (open 7 days a week 8am-8pm)
• Hackney Central, Mare Street, E9 6ND (open 7 days a week 8am-8pm)
• Stamford Hill, Yesodey Hatorah School, Egerton Rd, N16 6UB
• Homerton, Hackney Marshes Centre, E9 5PF
• Stamford Hill, Sandford Court, Bethune Road, N16 5BB

There are also 2 testing centres nearby that residents can use:

• Stamford Hill Primary Nursery Berkeley Rd, Haringey N15 6HD (7 days 8am-8pm)
• GuildHall Yard, City of London, EC2V 5AA (7 days 8am-8pm)

Local government-run test centres are not able to accept walk-up tests without an appointment.

View more information on coronavirus testing. 

View information on the test and trace support payment.

How does NHS Test and Trace work?

The NHS Test and Trace service aims to ensure that people who develop coronavirus are tested and that the spread of the disease is reduced.

People who have had close contact with someone who has a positive coronavirus test result will be identified and asked to self-isolate to protect others within the community.

When there are cases linked by time and place, NHS Test and Trace will notify Public Health England London Coronavirus Response Cell (PHE LCRC) through their escalation processes to deal with complex cases or outbreaks.

PHE LCRC will work with the City and Hackney Public Health Team when there are local outbreaks, or other high risk situations.

The free NHS COVID-19 app is a vital part of the NHS Test and Trace service.

Download the NHS COVID-19 app

You can ask for help if you’re affected by coronavirus.

Or call our coronavirus support helpline: 020 8356 3111, 9am to 5pm, Monday to Friday.

Find out how to arrange deliveries of food and essentials.

This includes what options are available if you cannot afford to pay for food and essentials, such as sanitary products and nappies.

Tips and guidance for looking after your mental health during the coronavirus crisis.

Find out what financial help you could be entitled to and how to apply for it.

View information on the test and trace support payment.

We’ve announced a £100million support package for businesses affected by coronavirus in Hackney – including business rate relief, grants and rent deferrals.

We’ve put together information and advice on the types of available housing support, including financial support, maintenance support and what to do if you have a pre-paid meter and can’t leave your home.

We’re continuing to provide advice and support to private renters during the coronavirus pandemic.

If you’re concerned about the condition of your home or treatment from your landlord, let us know.

If your income or job has been affected, you can seek support through our Hackney Works employment service. Our specialist team can help you to find work or training, as well as offer advice on interviews and CV writing.

You can contact the team on hackneyworks@hackney.gov.uk or 020 8356 5700, or see the latest roles – including new temporary roles being created during the pandemic

• view information on what benefits you may be entitled to claim

Sign up for our job e-newsletter

Sign up now

We’ve created an easy to use find support service map that displays voluntary and community organisations offering help to Hackney’s diverse community, especially to those who are affected.

This information is for residents who have been identified as clinically extremely vulnerable. If you are in this group, you will previously have received a letter from the NHS or from your GP telling you this. You may have been advised to shield in the past.

Hackney is currently in covid alert level ‘high’. Visit the government website for the latest advice on protecting yourself from Covid-19, based on the local covid alert level.

We recognise it may be a confusing or unsettling time. If you would like to speak to someone about what support is available now, or for help planning for the coming months, call us on 020 8356 3111.

Easy read page on resources for vulnerable people, such as those with learning disabilities.

Learn about the latest coronavirus scams and how to keep yourself and your community safe.