Council buildings are closed to the public. Read the latest information about coronavirus and its impact on services.

Coronavirus support

Support for vulnerable residents

We are very concerned about the welfare of residents arising from the spread of COVID-19 and the changes to the way we go about our everyday lives.

Get the support you need

Use this form to tell us that you or someone you know needs help.

Ask for help

You can also call our coronavirus helpline: 020 8356 3111 (8am-5pm Monday-Friday).

What we’re doing

Like the many residents who have offered help and support to those who need it, we are especially concerned about our most vulnerable residents, as well as those who have been made redundant or are losing business as a result of the pandemic.

A group of senior officers and councillors has been established to help coordinate local voluntary and community groups to help support people.  

We’re also be reaching out to local grassroots groups which have been set up, to offer support and help connect efforts.

Volunteer to help

If you would like to volunteer to help, see our volunteering page.

Find support services map

The find support services map shows organisations that are open but providing an online or phone alternative to their usual activities in response to Coronavirus (COVID-19).

Support for renters

We’re calling on private landlords to support private renters affected by the outbreak, and have asked the government to do more to protect renters by banning using non-payment of rent due to coronavirus as a basis for eviction. Read the letter to the government from Cllr Sem Moema, Mayoral Adviser for Private Renting and Housing Affordability.

Our benefits and housing needs service can help ensure tenants are getting the financial support they are entitled to, provide advice on maintaining tenancies, and – where there is likely to be shortfalls in rent payments – help with applications for discretionary housing payments. For more information see housing options and advice.

Our website also lists all the usual support available for residents on low incomes who may be experiencing hardship:

Support for businesses

The Government has made a series of announcements about the support available to businesses in response to the coronavirus pandemic.

Employment support

Residents whose income or job has been affected by the Coronavirus pandemic can seek support from the Council via our employment service Hackney Works.

Our specialist team can support you to find work or training, as well as offer advice on interviews and CV writing.

View information on what benefits you may be entitled to claim.

Details of job opportunities including temporary roles will be kept updated on our webpages – please use the links below and check these regularly if you are currently actively looking for employment: Hackney Works opportunities.

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Page updated on: 26 March 2020