Coronavirus – food deliveries

We’ve put together information and advice on how you can arrange online food deliveries, even if you don’t have online access.

Deliveries can include essential items like sanitary products and nappies.

 

If you can’t afford to buy food

If you need urgent food supplies and you are unable to afford them, you can:

If your child is off school and usually gets free school meals because of your benefits, you can get food or supermarket vouchers. For further information, visit Hackney Learning Trust, or you can contact your child’s school.

If you can afford food but can’t get to the shops

There are options available for help with food deliveries if you’re self-isolating. You can:

  • ask a relative, friend or neighbour to do shopping for you – if your friends or relatives do not live locally, they could order your shopping online and arrange delivery
  • buy your food from local shops and businesses, ordering on the phone
  • order supermarket shopping online and arrange delivery or for someone to pick it up for you using click and collect. There are some how-to shop online videos and other resources to help you if you’ve not done this before.

Supermarkets and other stores now have more grocery delivery slots available. Some also offer boxes of essential food for a fixed price. If you’re self-isolating, options you can try include:

  • Aldi – you can order a set food box online with essentials.
  • Co-op – has a home delivery scheme open to new customers that covers some parts of Hackney.
  • Dispatch – a new directory of independent businesses that are delivering food in response to coronavirus.
  • Farmdrop – new delivery slots become available each day.
  • Home Bargains – you can order set food boxes online.
  • Marks and Spencer – you can order a set food box online. Priority delivery is available for people over 70.
  • Morrisons – sell essential food parcels available to new customers.
  • New Covent Garden Market – provide information about businesses offering deliveries to customers
  • Sainsbury’s – are giving vulnerable customers priority access to its online delivery service
  • Amazon Grocery – sells store cupboard staples (often in bulk) with delivery
  • check what shopping Deliveroo or Uber Eats can deliver in your area

Asda, Waitrose, Sainsbury’s and Marks and Spencer also offer volunteer gift cards. This allows someone else to do your shopping for you. Make sure you only share gift cards with someone you know or a volunteer from an organisation you know.

If you can’t use online food deliveries

If you want to learn how to do an online shop then please view the how-to shop online videos and other resources. Otherwise, some supermarkets offer special services for people to order food over the phone if you can’t access online deliveries. Options you can try include:

  • Morrisons – call 0345 611 6111 and select option 5
  • Sainsbury’s – call 0800 328 1700 from 9am to 5pm, Monday to Friday. You’ll need to register over the phone before your first order

If you’re still struggling with deliveries and would like to speak to someone, please call our coronavirus helpline.

If you’re struggling to access your money to pay for food

If you’re self-isolating you should avoid going out and using cash points. If possible use safe, secure payment options, such as those provided online.

If you don’t have internet access, you can set up telephone banking, which allows you to check your balance and pay people. You will need to speak to someone at the bank to set telephone banking up.

The Post Office is offering two new secure services for those in need (you will need help from a friend, family member, carer or support worker):

  • Payout now is available to all UK banks. This includes building societies and credit unions. It allows customers to order a voucher by text, email or post. You can then share it with a trusted person to withdraw cash at any Post Office branch.
  • Fast Pace allows a customer to arrange for a trusted person to collect a pre-authorised cheque and cash it in at a Post Office branch. A trusted person could be a carer or family member.

To use either scheme, contact your bank or building society to see if they have signed up.

For more information read advice on making payments safely during lockdown from UK finance. This includes if you do not have access to the internet.

You can also call our coronavirus helpline if you would like to speak to someone.

If you would like to speak to someone

If you would like to speak to someone, we have a coronavirus helpline.

We can provide you and your family with the right support, guidance and assistance if you have been affected in any way as a result of the pandemic.

Call 020 8356 3111, 8am-5pm, Monday-Friday.

Government advice

The government has put together some information on how to get food and other essentials during the coronavirus pandemic.

Page updated on: 17 November 2020

Coronavirus helpline

Telephone

Opening times

  • 8am to 5pm, Monday to Friday