Ask for help if you’re affected by coronavirus

You can ask us for help and support if you’re affected by coronavirus.

We will connect you to voluntary and community organisations who can:

  • help you access food
  • give advice and support – such as help with applying for benefits
  • suggest activities – such as exercise classes or children’s groups

Before you start

You can request support for yourself or someone else if you have their consent.

If you’re asking for someone else, you will need:

  • their address
  • their phone number
  • their date of birth
  • the number of children in their household

Start now

What happens next

We will read your request and contact you within 5 working days to discuss the support you can access.

Call us

If you need to talk to us, call our coronavirus helpline on 020 8356 3111, 9am to 5pm, Monday to Friday.

Coronavirus advice and support

You can find out more about the coronavirus advice and support available.

Find organisations offering support

You can contact organisations offering support in Hackney.

They can help with a range of things, such as:

  • food and shopping
  • anxiety and loneliness
  • employment and benefits
Page updated on: 23 July 2020

Coronavirus helpline


Opening times

  • 8am to 5pm, Monday to Friday