Council buildings are closed to the public. Read the latest information about coronavirus and its impact on services.

Coronavirus – service update

All waste and recycling collections are currently operating normally, however there are some delays to deliveries of food waste and recycling bags.

Instructions on waste

What to do with your waste if you are self-isolating because you think you may be suffering from coronavirus.

Coronavirus and waste

If you are self-isolating because you think you may be suffering from Coronavirus, you must:

  • put any personal waste such as used tissues or used cleaning materials in a plastic rubbish bag and tie it when full
  • place this plastic bag into a second bin bag and tie it
  • store it safely and away from other people in your home for 72 hours

You must not put this waste out for collection or in communal bins until it has been stored safely for 72 hours. You can then dispose of waste normally. This is to lower the risk of the virus being passed on.

If you are unable to store this waste for 72 hours, or you have no way of taking it to communal bins, contact or call 020 8356 6676. We will supply you with orange clinical waste bags for you to place your bags into so the waste can be collected and sent for appropriate treatment.

Please do not put tissues, face masks, or gloves in your recycling green sacks or communal recycling bins on estates.

If you are self-isolating because you are in a high-risk group and are unable to leave home to put your bins out, please email or call 020 8356 2121 and give your full address and telephone number. You will then receive a phone call from an Area Manager to inform you of disposal instructions.

Page updated on: 24 March 2020