Contact us

If you would like to contact the Council about business-related issues, such as commercial waste, parking, business rates, licensing etc, please use the following email addresses:

general business enquiries: business@hackney.gov.uk
business rates enquiries only: business.rates@hackney.gov.uk

Requests for information

Subject access request (SAR)

request access to personal information we hold about you

Freedom of information (FOI)

make an FOI request to access information held by us

Feedback

We always welcome feedback so please do give us a compliment or make a complaint.

Customer service strategy and charter

Our customer service strategy explains our drive to improve our customer services, while reducing what it costs to provide them. Our customer service charter explains what you can expect when you contact us:

we will be helpful, compassionate and responsive to customer needs, always aiming to get it right first time
if things go wrong we will listen, take responsibility and put it right
common sense and discretion over bureaucracy and process
we will consult and use our customer feedback to improve services
we will use plain English in all our correspondence and offer a translation service when required
we will support customers to access services online and ensure help is available for those who cannot use the internet
our customer service staff are accountable, and will give their name and wear identification badges

Page updated on: 23 October 2020

Hackney Service Centre

Address

1 Hillman Street

London

E8 1DY

Telephone

020 8356 3000

Email

info@hackney.gov.uk

Opening times

Monday to Friday 9am to 5pm and closed Sat and Sun

Cyberattack on Council services

Coronavirus

Contact us

General enquiries

Popular services

Payments (eg council tax, rent, business rates)

Parking enquiries and payments (eg fines, permits)

Council tax (eg pay, moving in/out of Hackney)

Tenants and leaseholders

Housing repairs

Housing advice (eg discuss housing options)

Benefits (eg changes in circumstances, make a claim)

Planning duty desk

Bulky waste collection (eg sofas, fridges)

Abandoned vehicles

Street lighting

Noise pollution (eg report noise)

Environmental enforcement (eg dog fouling, fly-tipping, reporting and paying fines)

Environmental health (eg food hygiene, pest control)

Trading standards

Local history enquiries (access to historic records and information)

Business contact details