Contact us

You should be able to find what you need on this website by either using the search on each page or via the menu navigation. You can also try entering your search terms directly into Google, Bing or any other search engine and appending with the word ‘Hackney’.

Popular services

Payments (eg council tax, rent, business rates)

Web: Payments

Tel: 020 8356 5050

Parking enquiries and payments (eg fines, permits)

Web: Parking

Email: info@hackney.gov.uk

Tel: 020 8356 8877 (enquiries)

Tel: 020 8629 1232 (PCN payments)

Council tax (eg pay, moving in/out of Hackney)

Web: Council tax

Tel: 020 8356 3154

Tenants and leaseholders

Web: Housing

Web: Neighbourhood offices

Email: neighbourhood@hackney.gov.uk

Tel: 020 8356 3330

Housing repairs

Web: Repairs

Tel: 020 8356 3691

Housing advice (eg discuss housing options)

Web: Housing options

Tel: 020 8356 2929

Benefits (eg changes in circumstances, make a claim)

Web: Benefits

Tel: 020 8356 3399

Planning duty desk

Web: Planning

Email: planning@hackney.gov.uk

Tel: 020 8356 8062

Bulky waste collection (eg sofas, fridges)

Email: info@hackney.gov.uk

Tel: 020 8356 6688

Abandoned vehicles

Email: abandoned.vehicles@hackney.gov.uk

Tel: 020 8356 7245

Street lighting

Web: Street lighting

Email: info@hackney.gov.uk

Tel: 020 8356 2897

Noise pollution (eg report noise)

Web: Noise

Email: info@hackney.gov.uk

Tel: 020 8356 4455

Environmental enforcement (eg dog fouling, fly-tipping, reporting and paying fines)

Web: Environmental enforcement

Email: info@hackney.gov.uk

Tel: 020 8356 4810

Environmental health (eg food hygiene, pest control)

Web: Environmental health

Email: info@hackney.gov.uk

Tel: 020 8356 4911

Trading standards

Web: Trading standards

Email: info@hackney.gov.uk

Tel: 020 8356 4929

General enquiries

Email: info@hackney.gov.uk

Tel: 020 8356 3000

Automated switchboard: 020 8356 5000

Local history enquiries (access to historic records and information)

Web: Hackney Archives

Email: archives@hackney.gov.uk

Tel: 020 8356 8925 (enquiries)

Business contact details

If you would like to contact the Council about business-related issues, such as commercial waste, parking, business rates, licensing etc, please use the following email addresses:

• general business enquiries: business@hackney.gov.uk
• business rates enquiries only: business.rates@hackney.gov.uk

Requests for information

Subject access request (SAR)

• request access to personal information we hold about you

Freedom of information (FOI)

• make an FOI request to access information held by us

Feedback

We always welcome feedback so please do give us a compliment or make a complaint.

Customer service strategy and charter

Our customer service strategy explains our drive to improve our customer services, while reducing what it costs to provide them. Our customer service charter explains what you can expect when you contact us:

• we will be helpful, compassionate and responsive to customer needs, always aiming to get it right first time
• if things go wrong we will listen, take responsibility and put it right
• common sense and discretion over bureaucracy and process
• we will consult and use our customer feedback to improve services
• we will use plain English in all our correspondence and offer a translation service when required
• we will support customers to access services online and ensure help is available for those who cannot use the internet
• our customer service staff are accountable, and will give their name and wear identification badges

WOW Awards

Have you been ‘WOW’ed by our customer service? If you’ve received a great service from one of our staff members, either on the phone, or face-to-face, we’d love you to nominate them for a WOW Award.