Contact us

Contact details for council services

Use the website menu to find contact details for all council services.

Adult social care

• visit adult social care
• tel 020 8356 6262

Benefits

For benefit enquiries, such as claiming benefits or a change in your circumstances:

• visit benefits
• tel 020 8356 3399

Coronavirus information and support

• visit coronavirus information and support
• tel 020 8356 3111 for our coronavirus support helpline

Council tax

For council tax enquiries, such as paying for council tax or to tell us you’re moving:

• visit council tax
• tel 020 8356 3154

Housing and homelessness advice

For housing and homelessness advice, such as help with finding a home:

• visit housing options and advice
• tel 020 8356 2929

Housing advice for council tenants and leaseholders

Tenants

• visit tenants
• tel 020 8356 3330 or email neighbourhood@hackney.gov.uk if you’re a council tenant with a housing enquiry
• tel 020 8356 3100 for rent account enquiries

Leaseholders

• visit leaseholders
• tel 020 8356 2299 or email service.charges@hackney.gov.uk if you’re a leaseholder with a housing enquiry

Housing repairs

• visit housing repairs
• tel 020 8356 3691

Parking

• visit parking
• tel 020 8356 8877 for parking enquiries
• tel 020 8629 1232 for parking payments, such as fines or permits

Payments

To make a payment for council services, such as paying council tax or rent:

• visit payments
• tel 020 8356 5050

Planning

• visit planning
• tel 020 8356 8062
• email planning@hackney.gov.uk

Rubbish and recycling

For rubbish and recycling enquiries:

• visit recycling and waste
• tel 020 8356 6688

If your enquiry is about recycling:

• email recycling@hackney.gov.uk

General enquiries

For general enquiries:

• tel 020 8356 3000
• email info@hackney.gov.uk
• chat to us online via the chat icon at the side of the screen

We’re open 8am to 5pm, Monday to Friday.

Hackney Council and the Police will prosecute anyone who is violent or abusive to a member of our staff.

Complaints

You can make a complaint or give us feedback.

If you need to contact us about a complaint:

• tel 020 8356 3770
• email complaints@hackney.gov.uk