Contact us

Contact details for council services

Use the website menu to find contact details for all council services.

Adult social care

• visit adults and older people
• tel 020 8356 6262
• email access@hackney.gov.uk

Benefits

For benefit enquiries, such as claiming benefits or a change in your circumstances:

• visit benefits
• tel 020 8356 3399

Coronavirus information and support

• visit coronavirus information and support
• tel 020 8356 3111 for our coronavirus support helpline

Council tax

For council tax enquiries, such as paying for council tax or to tell us you’re moving:

• visit council tax
• tel 020 8356 3154

Housing and homelessness advice

For housing and homelessness advice, such as help with finding a home:

• visit housing options and advice
• tel 020 8356 2929

Housing advice for council tenants and leaseholders

Tenants

• visit tenants
• tel 020 8356 3330 or email neighbourhood@hackney.gov.uk if you’re a council tenant with a housing enquiry
• tel 020 8356 3100 for rent account enquiries

Leaseholders

• visit leaseholders
• tel 020 8356 2299 or email service.charges@hackney.gov.uk if you’re a leaseholder with a housing enquiry

Housing repairs

• visit housing repairs
• tel 020 8356 3691

Parking

• visit parking
• tel 020 8356 8877 for parking enquiries
• tel 020 8629 1232 for parking payments, such as fines or permits

Payments

To make a payment for council services, such as paying council tax or rent:

• visit payments
• tel 020 8356 5050

Planning

• visit planning
• tel 020 8356 8062
• email planning@hackney.gov.uk

Rubbish and recycling

For rubbish and recycling enquiries:

• visit recycling and waste
• tel 020 8356 6688

If your enquiry is about recycling:

• email recycling@hackney.gov.uk

General enquiries

For general enquiries:

• tel 020 8356 3000
• email info@hackney.gov.uk
• chat to us online via the chat icon at the side of the screen

We’re open 8am to 5pm, Monday to Friday.

Complaints

You can make a complaint or give us feedback.

If you need to contact us about a complaint:

• tel 020 8356 3770
• email complaints@hackney.gov.uk