Contact us

You should be able to find what you need on this website by either using the search on each page or via the menu navigation.

You can also try entering your search terms directly into Google, Bing or any other search engine and appending with the word ‘Hackney’.

General enquiries


Tel: 020 8356 3000

Popular services

Payments (eg council tax, rent)

Web: Payments

Tel: 020 8356 5050

Parking enquiries and payments (eg fines, permits)

Web: Parking


Tel: 020 8356 8877 (enquiries)

Tel: 020 8629 1232 (PCN payments)

Council tax (eg pay, moving in/out of Hackney)

Web: Council tax

Tel: 020 8356 3154

Tenants and leaseholders

Web: Housing

Web: Neighbourhood offices


Tel: 020 8356 3330

Housing repairs

Web: Repairs

Tel: 020 8356 3691

Housing advice (eg discuss housing options)

Web: Housing options

Tel: 020 8356 2929

Benefits (eg changes in circumstances, make a claim)

Web: Benefits

Tel: 020 8356 3399

Planning duty desk

Web: Planning


Tel: 020 8356 8062

Bulky waste collection (eg sofas, fridges)


Tel: 020 8356 6688

Abandoned vehicles


Tel: 020 8356 7245

Street lighting

Web: Street lighting


Tel: 020 8356 2897

Noise pollution (eg report noise)

Web: Noise


Tel: 020 8356 4455

Environmental enforcement (eg dog fouling, fly-tipping, reporting and paying fines)

Web: Environmental enforcement


Tel: 020 8356 4810

Environmental health (eg food hygiene, pest control)

Web: Environmental health


Tel: 020 8356 4911

Trading standards

Web: Trading standards


Tel: 020 8356 4929

Local history enquiries (access to historic records and information)

Web: Hackney Archives


Tel: 020 8356 8925 (enquiries)


Web: Jobs and careers


Business contact details

If you would like to contact the Council about business support available to new and established businesses please visit our business support pages or email your enquiry.

Web: business support and advice


Requests for information

Subject access request (SAR)

Freedom of information (FOI)


We always welcome feedback so please do give us a compliment or make a complaint.

Customer service strategy and charter

Our customer service strategy explains our drive to improve our customer services, while reducing what it costs to provide them. Our customer service charter explains what you can expect when you contact us:

  • we will be helpful, compassionate and responsive to customer needs, always aiming to get it right first time
  • if things go wrong we will listen, take responsibility and put it right
  • common sense and discretion over bureaucracy and process
  • we will consult and use our customer feedback to improve services
  • we will use plain English in all our correspondence and offer a translation service when required
  • we will support customers to access services online and ensure help is available for those who cannot use the internet
  • our customer service staff are accountable, and will give their name and wear identification badges
Page updated on: 11 June 2021

Hackney Service Centre


1 Hillman Street
E8 1DY


Opening times

  • Monday to Friday 9am to 5pm and closed Sat and Sun