Contact us

Use this page to find contact details for council services.

We are available from 9am to 5pm, Monday to Friday unless otherwise stated.

 

Contact details for council services

Adult social care

• Webpage: adult social care
• Telephone: 020 8356 6262

Benefits

• Webpage: benefits
• Telephone: 020 8356 3399

Open 8am to 5pm, Monday to Friday.

Births, deaths and marriages

• Webpage: births, deaths and marriages
• Telephone: 020 8356 3355
• Email: registrars@hackney.gov.uk or ceremonies@hackney.gov.uk

Open 9am to 4.30pm, Monday to Friday.

Business rates

• Webpage: business rates
• Telephone: 020 8356 3466

Council tax

• Webpage: council tax
• Telephone: 020 8356 3154

Housing advice and homelessness

• Webpage: housing options and advice
• Telephone: 020 8356 2929

Housing advice and rent for council tenants

• Webpage: council tenants
• Telephone: 020 8356 3330
• Email: neighbourhood@hackney.gov.uk

For rent enquiries:

• Webpage: rent
• Telephone: 020 8356 3100
• Email: income.services@hackney.gov.uk

Housing advice for leaseholders

• Webpage: leaseholders
• Telephone: 020 8356 2299
• Email: service.charges@hackney.gov.uk

Licences

• Webpage: licensing
• Telephone: 020 8356 4970
• Email: licensing@hackney.gov.uk

For highways licenses:

• Telephone: 020 8356 4968
• Email highways.licensing@hackney.gov.uk

Make a payment

• Webpage: pay
• Telephone: 020 8356 5050

Parking

• Webpage: parking
• Telephone: 020 8356 8877 for parking enquiries
• Telephone: 020 8629 1232 for parking payments

Planning

• Webpage: planning
• Telephone: 020 8356 8062
• Email: planning@hackney.gov.uk

Repairs

• Webpage: repairs
• Telephone: 020 8356 3691

Waste and recycling

• Webpage: recycling and waste
• Telephone: 020 8356 6688
• Email: recycling@hackney.gov.uk

Customer service enquiries

Find contact details for other council services using the website menu. 

You can find a contact number, email address or online form on the relevant webpage. Contact details are often included at the bottom of pages.

If you cannot find what you’re looking for, try contacting customer services:

• Telephone: 020 8356 3000
• Email: info@hackney.gov.uk

We’re available 8am to 5pm, Monday to Friday.

If you email, we aim to reply within 2 working days.

Our address

Our address is:

Hackney Service Centre
1 Hillman Street
London
E8 1DY

View the location

Open 9am to 5pm, Monday to Friday.

Make a complaint or give feedback

You can make a complaint or give us feedback.

If you need to contact us about a complaint:

• Telephone: 020 8356 3770
• Email: complaints@hackney.gov.uk

Make a request for information

You can make a freedom of information request.

If you need to call us, use our messaging service on 020 8356 7887.

Journalists and media

Our press office:

• Telephone: 020 8356 3736
• Email: press@hackney.gov.uk