Contact us
You should be able to find what you need on this website by either using the search on each page or via the menu navigation.
You can also try entering your search terms directly into Google, Bing or any other search engine and appending with the word ‘Hackney’.
General enquiries
Email: info@hackney.gov.uk
Tel: 020 8356 3000
Popular services
Payments (eg council tax, rent)
Web: Payments
Tel: 020 8356 5050
Parking enquiries and payments (eg fines, permits)
Web: Parking
Email: info@hackney.gov.uk
Tel: 020 8356 8877 (enquiries)
Tel: 020 8629 1232 (PCN payments)
Council tax (eg pay, moving in/out of Hackney)
Web: Council tax
Tel: 020 8356 3154
Tenants and leaseholders
Web: Housing
Email: neighbourhood@hackney.gov.uk
Tel: 020 8356 3330
Housing repairs
Web: Repairs
Tel: 020 8356 3691
Housing advice (eg discuss housing options)
Web: Housing options
Tel: 020 8356 2929
Benefits (eg changes in circumstances, make a claim)
Web: Benefits
Tel: 020 8356 3399
Planning duty desk
Web: Planning
Email: planning@hackney.gov.uk
Tel: 020 8356 8062
Bulky waste collection (eg sofas, fridges)
Email: info@hackney.gov.uk
Tel: 020 8356 6688
Abandoned vehicles
Email: abandoned.vehicles@hackney.gov.uk
Tel: 020 8356 7245
Street lighting
Web: Street lighting
Email: info@hackney.gov.uk
Tel: 020 8356 2897
Noise pollution (eg report noise)
Web: Noise
Email: info@hackney.gov.uk
Tel: 020 8356 4455
Environmental enforcement (eg dog fouling, fly-tipping, reporting and paying fines)
Web: Environmental enforcement
Email: info@hackney.gov.uk
Tel: 020 8356 4810
Environmental health (eg food hygiene, pest control)
Web: Environmental health
Email: info@hackney.gov.uk
Tel: 020 8356 4911
Trading standards
Web: Trading standards
Email: info@hackney.gov.uk
Tel: 020 8356 4929
Local history enquiries (access to historic records and information)
Web: Hackney Archives
Email: archives@hackney.gov.uk
Tel: 020 8356 8925 (enquiries)
Recruitment
Web: Jobs and careers
Email: recruitment@hackney.gov.uk
Business contact details
If you would like to contact the Council about business support available to new and established businesses please visit our business support pages or email your enquiry.
Web: business support and advice
Email: business@hackney.gov.uk
Requests for information
Subject access request (SAR)
Freedom of information (FOI)
Feedback
We always welcome feedback so please do give us a compliment or make a complaint.
Customer service strategy and charter
Our customer service strategy explains our drive to improve our customer services, while reducing what it costs to provide them. Our customer service charter explains what you can expect when you contact us:
- we will be helpful, compassionate and responsive to customer needs, always aiming to get it right first time
- if things go wrong we will listen, take responsibility and put it right
- common sense and discretion over bureaucracy and process
- we will consult and use our customer feedback to improve services
- we will use plain English in all our correspondence and offer a translation service when required
- we will support customers to access services online and ensure help is available for those who cannot use the internet
- our customer service staff are accountable, and will give their name and wear identification badges
Hackney Service Centre
Address
Telephone
Opening times
- Monday to Friday 9am to 5pm and closed Sat and Sun