Choosing care services

Since the introduction of personal budgets, older or disabled people using social care have a choice over how their needs are met and who supports them.

The tables below show the main social care services available for older people or people with a physical disability to buy with a personal budget.

You can use this information to plan what care and support services you want to use – by yourself, with your family or with a social worker or support planner. You can, however, use your personal budget on a wider range of support than just these services.

We will arrange services from the list below for you. You could also take your budget as a direct payment, to purchase services directly. To find out more see direct payments.

Arranging home care support independently

If you don’t qualify for financial support from the Council, or you use direct payment, you may wish to arrange home care support independently. You can search the iCare directory for more providers using the buttons below. You can also find out about providers and care agencies and view their registration details by visiting the Care Quality Commission (CQC)Read the CQC’s guide to what standards to expect from care providers.

Providers contracted by the Council

Home care services

This table shows the main all-purpose home care providers who have contracts with the Council and the Council’s own service. There are also links to the Care Quality Commission (CQC) website:

Provider Description Contact
Aquaflo Care

See CQC Aquaflo Care


Dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments, treatment of disease, disorder or injury, Caring for adults under 65 yrs, Caring for adults over 65 yrs

020 8519 4089/ 020 7719 9700
Bikur Cholim D’Satmar

See CQC – Bikur Cholim D’Satmar

Bikur Cholim D’Satmar Trust is a Charedi cultural needs home care provider for adults and older people; providing help with daily tasks, such as washing and dressing to people who may need personal care because of old age, illness or disability. 020 8800 7575
Care Outlook

See CQC – Care Outlook

A general and specialist head and brain injury home care provider, providing help with daily tasks. 020 8691 9595
Castlerock Recruitment Group Ltd.

See CQC – Castle Rock Recruitment Ltd.

Castle Rock Recruitment Ltd provides home care services to all. 0845 680 1609
Goldsmith Personnel Ltd

See CQC – Goldsmith Personnel Ltd.

Goldsmith Personnel Ltd is home care provider for older people, people with physical or learning disabilities, or head and brain injuries; providing help with daily tasks. 020 7241 5200
Hackney Council in-house home care service

See CQC – Hackney Council in-house homecare service

The in-house service provides specialist home care service across the borough; providing help with daily tasks, such as washing and dressing to people who may need personal care because of old age, illness or disability. New referrals can only be made by social workers
Hartwig Care Ltd ​​​​​​​

See CQC – Hartwig Care Ltd

Hartwig provides home care services to all. 020 7916 7270
London Care

See CQC – London Care

(General and specialist home care services)

London Care is a general and specialist home care provider for people with head and brain injury; providing help with daily tasks. 020 7272 9290
North London Bikur Cholim

(Specialist home care services)

North London Bikur Cholim is a Charedi cultural need home care provider for people with cultural needs; providing help with daily tasks. 020 8802 5032
Supreme Care

See CQC – Supreme Care

Supreme Care provides home care for people with Dementia, Eating disorders, Personal care, Physical disabilities, Sensory impairments. 020 3861 6262


Search for more home care service providers

Search the iCare directory

Search for specialist home care service providers

Search the iCare directory

Day services

This shows a range of specialist day services run by the Council:

Provider Description Contact
Hackney Council – Marie Lloyd Resource Centre We provide a range of interesting activities to improve your physical and emotional wellbeing. We offer a high level of support. 020 7923 7720
Hackney Council – The Oswald St Centre The Oswald Street Centre is a purpose built centre in Hackney offering a range of day opportunities, activities and lunch as well as transport services for people with complex needs.

Oswald St is a modern building laid out over two floors and includes a sensory garden.

Open Monday – Friday 8am to 6pm. Currently closed as a result of the coronavirus pandemic.

0208 356 6006


Hackney Council – Trowbridge Centre Provide day services for adults in a social setting with varying degrees of Dementia.  They offer daily activities such as music therapy, arts and craft, cooking, light exercise, reminiscing groups. 020 8356 8701


Search for more day service providers

Search the iCare directory

Care in housing schemes

For information on housing schemes which provide on-site care, please see supported housing with care / extra care and supported living schemes.

Search for more care in housing schemes providers

Search the iCare directory

Page updated on: 12 May 2020