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Benefit overpayments

An overpayment is when we pay you or your landlord an amount of housing benefit or council tax reduction that you were not entitled to receive.

Pay your overpayment

When paying your overpayment please have your invoice number to hand.

Pay your overpayment

Pay in person at Hackney self-service payment centre

Hackney self-service payment centre, 2 Hillman Street, Hackney, London, E8 1DF, 9am-5pm, Monday-Friday.

You can pay by Visa, Maestro, Visa Electron, Mastercard, Solo.

Pay by post

You can post a cheque made out to the “London Borough of Hackney” to Housing Benefit Overpayments, Hackney Service Centre, 1 Hillman Street. London E8 1DY.  Please do not send cash by post. Please write your invoice number on the back of your cheque.

Pay by phone

Tel: 020 8356 3883 or use our automated 24/7 telephone service on 020 8356 5050.

Pay by instalments

Please speak to our overpayments team to request a plastic card to make payments at a bank or post office.

Why do overpayments happen?

They usually happen if you don’t tell us about a change in circumstances which could affect your benefit, or because we have made a mistake when calculating your benefit.

Overpayments can happen if:

  • you forget to tell us that your income has increased
  • somebody moves into or out of your home
  • you move out of your home and do not tell us
  • you start work or change jobs
  • the circumstances of other adults living with you change
  • a dependant over 18 stops receiving child benefit

The list above only gives examples of situations that could cause overpayments and you must tell us about anything that happens that might affect your benefit entitlement.

Even if you have told the Department for Work and Pensions (DWP) about your change in circumstance, you must still let us know yourself and not leave it to the DWP to tell us.

Every time we adjust your benefit you will receive a letter which states the information we have used to assess your claim. It is important you read this letter, as you are responsible for making sure that the information we have used is correct.


Page updated on: 5 June 2019

Benefits Contact Line


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