Evidence to support your claim
You will need to provide us with documentary evidence to enable us to assess your housing benefit or council tax reduction claim. If you can’t provide the documents asked for, you need to tell us why. We will then let you know what to do next.
You can submit your documents (except for proof of identity) by email to: email@example.com. Submitting evidence by email can speed up your application processing time. Scanned images or photos should be submitted in PDF or JPEG format.
Please include your housing benefit claim or council tax reduction reference (if you have one), full name, date of birth, national insurance number, and address.
If we require further evidence we will write to you and tell you what is missing. We will allow you reasonable time to supply the evidence. Your claim will not be processed until we get all the information we need.
Types of evidence we require
Proof of identity
Please provide us with any 2 of the following:
- birth certificate, marriage certificate, civil partnership certificate
- passport (current and valid) or national identity card
- NHS medical card
- award letter from the Department for Work and Pensions (DWP) or the pension service
- driving license (full driving license only)
- letter from solicitor, social worker, or probation officer confirming your identity
- Home Office acknowledgement letter (SAL 1 or 2)
- residence permit, Immigration and Nationality Directorate documents or application registration card
National Insurance number
- National Insurance number card
- P45 or P60 showing NINO
- payslips showing your NINO
- award letters from the DWP or pension service
Proof of earnings
- your most recent payslips
- if you are paid weekly you must provide payslips for five weeks in a row
- if you are paid two weekly you must please provide three payslips in a row
- if you are paid monthly you must please provide two monthly payslips in a row
- if you have just started work please provide whatever information is available to reflect your normal wages such as your first payslip and contract of employment
- a certificate of earned income completed by your employer
- please provide us with your full trading accounts for the last financial year
- if you have been trading for less than a year, please fully complete our self employed earnings form.
- if you have just started work please give us a forecast of your expected income during the businesses first 3 months
Personal / work pensions
- please provide us with your latest pension slip or pension statement or letter
Social security benefits / tax credits
- please provide your state benefit and tax credit award letters showing the current rate of benefit you receive
- if unavailable, it may be possible for the Council to verify your entitlement directly with the DWP and / or the tax credit office
Savings / capital
You need to provide proof of all your saving. This would include:
- bank, building society or post office account passbooks or statements (the last two monthly statement for each account, which should be not more than three months old, and should show all transactions into and out of the account)
- premium bond certificates, national savings certificate, ISAs, stocks, shares and unit trusts
- proof of any interests or dividends received from investments and savings
- a letter from the bank or building society, which contains the same information as a statement
We will need to see your:
- tenancy agreement
- rent book
- letter from your landlord
- letter from your landlord agent
The proof of rent should contain:
- the full name and business address of any agent working on the landlords behalf
- the full name and business address of your landlord
- the amount of rent you pay
- what is included in your rent (heating, lighting, cleaning, water rates, meals, personal care, general counselling and support)
- how often you pay your rent (for example every week, every month, or every 4 weeks)
This list is just a guide of the documents which are required. Sometimes we may be able to verify the information in another way, or there may be reasons for asking for something slightly different.
If you only receive paperless documentation such as bank statements, utility bills, or wage slips these will be accepted. Please download the PDF of the document and email it to: firstname.lastname@example.org.
If you can’t provide any of the above evidence please contact us so we can discuss what documents you have available, and whether there is another way we can build up a picture of your identity and circumstances.
If you can’t obtain all the evidence please still submit your claim. You will have up to a month to provide all the evidence.
Benefits Contact Line
- Mon to Fri 9am - 5pm