Ask us for social care support

You can ask for social care for yourself or someone you know.

You need to be at least 18 years old and live in Hackney.

Ask for social care help

You can also:

  • call 020 8356 6262 from 9am to 5pm, Monday to Friday
  • call 020 8356 2300 for urgent help outside of these hours
  • email access@hackney.gov.uk – we aim to get back to you within 3 working days

What happens next

We will talk to you about your situation, including:

  • what is important to you
  • any support you receive
  • the difficulties you’re experiencing
  • what help you think you need

This is to understand:

  • if you need care and support
  • the level of care and support you need
  • how to meet your needs 

We use the information you give us to recommend the support that is best for you. Find out more about how we use your information.

If we can’t decide how to help you over the phone, we’ll arrange to visit you at home.

Page updated on: 23 February 2021

Adult social care

Address

Hackney Service Centre
1 Hillman Street
E8 1DY

Telephone

Opening times

  • Mon to Fri: 9am - 5pm